Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Waynesville (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions Start

Medical, Dental, Vision Insurance

Paid Time Off

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role can assume shift management duties when managers are unavailable.

We welcome bilingual candidates and encourage applicants who can serve diverse customers. The position emphasizes strong communication, teamwork, and adherence to store policies to ensure excellent customer experiences.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required or pursued.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure execution of service programs.
• Handle store opening/closing duties and day-end procedures as needed.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role can assume shift management duties when managers are unavailable.

We welcome bilingual candidates and encourage applicants who can serve diverse customers. The position emphasizes strong communication, teamwork, and adherence to store policies to ensure excellent customer experiences.