Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Portage (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Starting day one medical/dental/vision

Flexible Spending Account (FSA)

Team member wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

You will lead a team to deliver top-notch customer service to both retail and professional customers, manage showroom service levels, and coordinate store transfers, orders, and invoicing per policy.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Fluency in multiple languages (Spanish highly desired).
• ASE Certification preferred.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels in the showroom and ensure policy adherence.
• Process buy online/ship to store and transfers, notify customers on shipment arrivals as needed.
• Manage returns, exchanges, refunds, and proper merchandising of returned merchandise.
• Ensure all merchandise is invoiced before leaving the store and supervise opening/closing duties.
• Delegate merchandising tasks and ensure adherence to posted work schedule.

Skills

Strong communication

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

You will lead a team to deliver top-notch customer service to both retail and professional customers, manage showroom service levels, and coordinate store transfers, orders, and invoicing per policy.