Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Washington (Washington County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist Store Management and lead the team in providing exceptional customer service while ensuring operational effectiveness and efficiency across store functions.

The ideal candidate has strong communication skills, retail experience, and the ability to manage various store tasks effectively. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification for retail service specialists.

Responsibilities

• Lead team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of buy online/ship to store orders.
• Handle customer returns and exchanges efficiently.
• Perform store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Tools

ASE Certification

Fluency in multiple languages

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist Store Management and lead the team in providing exceptional customer service while ensuring operational effectiveness and efficiency across store functions.

The ideal candidate has strong communication skills, retail experience, and the ability to manage various store tasks effectively. The position offers competitive wages, benefits, and opportunities for career growth.