Retail Service Lead — Customer Experience & Operations

O'Reilly Auto Parts; Campbellsville (KY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Program

Stock Purchase Plan

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a dedicated Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of supervisors, and bilingual candidates are encouraged to apply.

You will lead team members in delivering excellent service to retail and professional customers, oversee showroom activities, manage in-store communications, process orders and returns, and help ensure

Qualifications

• Strong communication skills and the ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and execute programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently using electronic ledger.
• Process returns, exchanges, and refunds accurately and arrange merchandise appropriately.
• Invoicing before product leaves the store (including core charges and warranties).
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to posted schedules, approvals for deviations, and proper clocking in/out.
• Perform all store opening/closing duties and day end procedures, banking deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Fluency in multiple languages (Spanish

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a dedicated Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of supervisors, and bilingual candidates are encouraged to apply.

You will lead team members in delivering excellent service to retail and professional customers, oversee showroom activities, manage in-store communications, process orders and returns, and help ensure