Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; Toledo (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical/Dental/Vision Insurance

Flexible Spending Account

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in the manager's absence, ensuring timely processing of orders, transfers, and returns, and maintaining invoicing and security procedures.

Required strong communication and RSS Certification; preferred auto parts retail experience, automotive knowledge, and ASE certification.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Oversee customer service levels in the showroom and ensure program execution.
• Answer calls and process orders per policy.
• Manage buy online/ship to store and transfers, and notify customers on shipment arrivals.
• Handle returns, exchanges, and refunds with proper payment methods.
• Ensure merchandise is invoiced before leaving the store.
• Communicate Zipline messages and manage merchandising tasks.
• Ensure adherence to posted schedules and clock-in/out procedures.
• Perform opening/closing duties, including money handling and security checks.
• Carry out other duties as assigned.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in the manager's absence, ensuring timely processing of orders, transfers, and returns, and maintaining invoicing and security procedures.

Required strong communication and RSS Certification; preferred auto parts retail experience, automotive knowledge, and ASE certification.