Retail Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Old Town (ME); On-site; USD 20,801 - 26,863; Full time

Benefits offered by this job

401k with employer contributions from

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management in the absence of managers and may involve bilingual communication with customers.

Qualified candidates should have strong communication skills and the ability to obtain RSS Certification, with a preference for retail auto parts experience and automotive knowledge.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure adherence to service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, transfers, and add orders efficiently and communicate shipment arrivals.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management in the absence of managers and may involve bilingual communication with customers.

Qualified candidates should have strong communication skills and the ability to obtain RSS Certification, with a preference for retail auto parts experience and automotive knowledge.