Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Center Point (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with employer contributions

Medical, dental, and vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in delivering exceptional customer service and smooth store operations. The role includes shift management in the absence of leadership and ensuring adherence to company policies.

Bilingual candidates are encouraged to apply, with Spanish language skills highly valued. Relevant experience in auto parts retail or automotive knowledge strengthens candidacy.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification required.
• Bilingual abilities are encouraged, Spanish especially desired.
• Retail sales experience is preferred, automotive industry experience a plus.
• ASE Certification is beneficial and encouraged.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Oversee store operations, including opening/closing duties and cash handling procedures.
• Ensure order processing, transfers, and shipments are handled promptly and accurately.
• Assist with scheduling, training, and shift management in the absence of store leadership.
• Assist customers with returns, exchanges, and refunds in a friendly manner.

Skills

Strong communication skills

RSS Certification

Fluency in Spanish

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in delivering exceptional customer service and smooth store operations. The role includes shift management in the absence of leadership and ensuring adherence to company policies.

Bilingual candidates are encouraged to apply, with Spanish language skills highly valued. Relevant experience in auto parts retail or automotive knowledge strengthens candidacy.