Retail Service Lead – Customer Experience & Store Ops

O'Reilly Auto Parts; West Des Moines (IA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Health/wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will also assume shift management responsibilities in the absence of the Store Manager.

Bilingual candidates are encouraged to apply, with desirable experience in auto parts, and the ability to lead a team in a fast-paced retail environment.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience in auto parts is preferred.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Oversee customer service levels on the retail showroom and ensure team execution of service programs.
• Handle banking tasks and day-end procedures, including deposits and securing the store.
• Manage opening/closing duties and ensure staff clocks in/out per policy.
• Process buy online/ship to store, hub, and inter-store transfers per procedures.

Skills

Strong communication skills

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will also assume shift management responsibilities in the absence of the Store Manager.

Bilingual candidates are encouraged to apply, with desirable experience in auto parts, and the ability to lead a team in a fast-paced retail environment.