Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Mason (OH); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k plan

Health insurance

Dental/Vision insurance

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in their absence. Bilingual candidates are encouraged to apply.

The position emphasizes leadership, teamwork, and delivering exceptional service to retail and professional customers, with a strong focus on store standards, procedures, and efficient handling of orders and returns.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required/ preferred.
• Retail sales experience is desirable, especially in auto parts.
• Automotive systems and repair knowledge is a plus.
• ASE Certification is a plus.
• Fluency in multiple languages (Spanish highly desired) is advantageous.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure calls and inquiries are handled per policy.
• Process buy online/ship to store, transfers, and DC add orders on time.
• Handle special orders, returns, and refunds efficiently and accurately.
• Ensure all merchandise is invoiced before leaving the store.
• Communicate messages and delegate merchandising tasks.
• Monitor schedules, clock-ins, and security procedures.
• Perform opening/closing duties and day-end procedures.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Languages (Spanish desirable)

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in their absence. Bilingual candidates are encouraged to apply.

The position emphasizes leadership, teamwork, and delivering exceptional service to retail and professional customers, with a strong focus on store standards, procedures, and efficient handling of orders and returns.