Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Nashville (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Nashville, TN. This role supports the Store Manager in customer service, sales, and store operations while managing shifts when needed. Ideal candidates should possess strong communication skills and a desire for career growth.

Further qualifications include retail sales experience and automotive knowledge. The position offers competitive wages, benefits including medical insurance, and career growth opportunities.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Support Store Manager and Assistant Managers in sales and customer service.
• Supervise customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store and special orders efficiently.
• Handle retail customer returns and exchanges accurately.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Tools

ASE Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Nashville, TN. This role supports the Store Manager in customer service, sales, and store operations while managing shifts when needed. Ideal candidates should possess strong communication skills and a desire for career growth.

Further qualifications include retail sales experience and automotive knowledge. The position offers competitive wages, benefits including medical insurance, and career growth opportunities.