Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Clarksville (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages and paid time off

Stock Purchase Plan

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Clarksville, TN. This role involves supporting management in sales and customer service, ensuring efficient store operations, and performing shift management duties.

Key responsibilities include leading team members in customer service, supervising showroom interactions, processing orders, and performing various operational tasks. Candidates with retail experience, especially in auto parts, and strong communication skills are encouraged to apply.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Knowledge of automotive systems and repair.

Responsibilities

• Lead team in providing excellent customer service.
• Supervise retail showroom customer service.
• Ensure timely processing of online orders.
• Perform store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in English and Spanish

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Clarksville, TN. This role involves supporting management in sales and customer service, ensuring efficient store operations, and performing shift management duties.

Key responsibilities include leading team members in customer service, supervising showroom interactions, processing orders, and performing various operational tasks. Candidates with retail experience, especially in auto parts, and strong communication skills are encouraged to apply.