Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Magnolia (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Magnolia, Texas. The role involves supporting the Store Manager in sales, customer service, and store operations, ensuring team compliance and high service standards.

Candidates should have strong communication skills and experience in retail sales, particularly in automotive parts. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification is necessary.
• Retail sales experience is preferred.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Perform all store opening/closing duties accurately.
• Ensure merchandise returns and exchanges are handled efficiently.

Skills

Strong communication skills

Ability to obtain RSS Certification

Fluency in multiple languages (Spanish highly desired)

Education

Retail sales experience, preferably in auto parts

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Magnolia, Texas. The role involves supporting the Store Manager in sales, customer service, and store operations, ensuring team compliance and high service standards.

Candidates should have strong communication skills and experience in retail sales, particularly in automotive parts. The position offers competitive wages, benefits, and opportunities for career growth.