Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Anna (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Anna, Texas, is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include supervising the team, handling customer orders and returns, and managing operational duties.

The ideal candidate will have strong communication skills, retail sales experience, and knowledge of automotive systems. Bilingual abilities, particularly in Spanish, are highly desirable. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Process online orders and ensure customer communication.
• Handle special orders and outside purchases efficiently.
• Process retail customer returns and exchanges accurately.
• Invoice merchandise before product leaves the store.
• Communicate Zipline messages to team members.
• Ensure adherence to the posted work schedule.
• Perform store opening/closing duties and secure the building.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

O'Reilly Auto Parts in Anna, Texas, is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include supervising the team, handling customer orders and returns, and managing operational duties.

The ideal candidate will have strong communication skills, retail sales experience, and knowledge of automotive systems. Bilingual abilities, particularly in Spanish, are highly desirable. The position offers competitive wages, benefits, and opportunities for career growth.