Retail Service Lead - Customer Experience & Shift

O'Reilly Auto Parts; Texarkana (AR); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Texarkana to support store management with sales, customer service, and operations. Responsibilities include leading team members, supervising customer service in the showroom, and handling customer interactions efficiently.

Bilingual candidates are encouraged to apply. A comprehensive total compensation package is offered, including competitive wages, health insurance, and career growth opportunities.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members to support customer service.
• Supervise customer service levels in the showroom.
• Ensure timely processing of customer orders.
• Handle retail customer returns and exchanges efficiently.
• Perform store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

ASE Certification

Fluency in Spanish

Education

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Texarkana to support store management with sales, customer service, and operations. Responsibilities include leading team members, supervising customer service in the showroom, and handling customer interactions efficiently.

Bilingual candidates are encouraged to apply. A comprehensive total compensation package is offered, including competitive wages, health insurance, and career growth opportunities.