Retail Service Lead: Customer Experience & Operations

O'Reilly Automotive; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Tuition assistance

Career growth opportunities

Wellbeing programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers with sales, customer service, store appearance, and operations. The role may include shift management in their absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading a store team, supervising service levels, handling calls, processing special orders, returns, and invoicing, and ensuring all duties align with company policies.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification within company requirements.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure program execution.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub, and store-to-store transfers and notify customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers with sales, customer service, store appearance, and operations. The role may include shift management in their absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading a store team, supervising service levels, handling calls, processing special orders, returns, and invoicing, and ensuring all duties align with company policies.