Retail Service Lead - Customer Experience & Ops

O'Reilly Automotive; Homewood (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k starting day one

Medical/Dental/Vision

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. Bilingual candidates encouraged to apply.

You will lead team members in delivering excellent service to retail and professional customers, supervise service programs, and handle opening/closing duties and cash procedures. This role may assume shift management in the absence of managers.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and implement service programs.
• Handle store opening/closing duties and day-end procedures.
• Close out returns, exchanges, and refunds accurately.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. Bilingual candidates encouraged to apply.

You will lead team members in delivering excellent service to retail and professional customers, supervise service programs, and handle opening/closing duties and cash procedures. This role may assume shift management in the absence of managers.