Retail Service Lead: Customer Experience & Operations

O'Reilly Automotive; Chesterfield Charter Township (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive wages and benefits

Paid Time Off

401k with Employer Contributions From

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role will also assume shift management responsibilities in the absence of the Assistant or Store Manager.

Bilingual candidates are encouraged to apply. Responsibilities include leading a team to deliver excellent service, supervising showroom interactions, handling store transactions, and ensuring procedures are

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Oversee customer service levels in the showroom and ensure alignment with company programs.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role will also assume shift management responsibilities in the absence of the Assistant or Store Manager.

Bilingual candidates are encouraged to apply. Responsibilities include leading a team to deliver excellent service, supervising showroom interactions, handling store transactions, and ensuring procedures are