Retail Service Lead

O'Reilly Auto Parts; Wauconda (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and run shift responsibilities in absence of leadership. The role emphasizes exceptional customer service for retail and professional customers, with bilingual candidates encouraged to apply.

Responsibilities include supervising showroom service levels, processing orders and returns, managing follow-up on shipments, and ensuring policy-compliant cash handling.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).
• Retail sales experience in auto parts is preferred.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to programs.
• Handle store operations including opening/closing duties and cash handling.
• Ensure orders, transfers, returns, and invoicing are processed efficiently and accurately.
• Communicate Zipline messages and delegate merchandising tasks as assigned.

Skills

Strong communication

Bilingual encouraged

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and run shift responsibilities in absence of leadership. The role emphasizes exceptional customer service for retail and professional customers, with bilingual candidates encouraged to apply.

Responsibilities include supervising showroom service levels, processing orders and returns, managing follow-up on shipments, and ensuring policy-compliant cash handling.