Retail Service Lead — Customer Care & Store Ops

O'Reilly Auto Parts; Walnut (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

401k with Employer Contributions From/

Medical, Dental, Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of store management and requires strong communication and multilingual abilities where possible.

The position emphasizes ensuring accurate invoicing, handling returns, and maintaining customer service standards across all channels. Bilingual candidates are encouraged to apply.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure policy adherence.
• Process buy online/ship to store, transfers, and DC add orders in a timely manner.

Skills

Strong communication skills

Multilingual capability

RSS Certification

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of store management and requires strong communication and multilingual abilities where possible.

The position emphasizes ensuring accurate invoicing, handling returns, and maintaining customer service standards across all channels. Bilingual candidates are encouraged to apply.