Retail Service Lead: Bilingual & Ops Focus

O'Reilly Auto Parts; Tyrone (GA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Résumé du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may include shift management in the absence of management.

The position encourages bilingual candidates and requires strong communication, with opportunities for certification and growth within a respected auto parts retailer.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Knowledge of automotive systems and repair.
• ASE Certification preferred.
• Fluency in multiple languages (Spanish highly desired).

Responsabilités

• Lead store team in delivering excellent customer service.
• Supervise customer service levels in the showroom and ensure team execution of service programs.
• Answer telephone according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers promptly and inform customers on shipments.
• Handle special orders and outside purchases efficiently and per procedure.
• Perform opening/closing duties and day-end procedures, secure deposits and lock the store.

Connaissances

Communication skills

RSS Certification

Retail sales experience

Automotive systems

ASE Certification

Spanish language

Description du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may include shift management in the absence of management.

The position encourages bilingual candidates and requires strong communication, with opportunities for certification and growth within a respected auto parts retailer.