Bilingual Retail Service Lead — Auto Parts & Ops

O'Reilly Auto Parts; New Kensington (Westmoreland County); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401k with employer contributions from

Medical, dental, and vision insurance

Tuition assistance programs

Career growth opportunities

Zusammenfassung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. Bilingual candidates are encouraged to apply and may take on shift management in the absence of store leadership.

Responsibilities include leading a team, managing customer service standards, processing orders, handling returns, and performing opening/closing duties with attention to security and accuracy.

Qualifikationen

• Must have strong communication skills.
• Ability to obtain RSS Certification.
• Retail experience preferred in auto parts is a plus.
• ASE Certification or automotive knowledge is a plus.

Aufgaben

• Lead store team in customer service for retail and professional customers.
• Oversee customer service levels in showroom and execute service programs.
• Ensure phone calls are answered per policy.
• Process buy online/ship to store, transfers, and DC add orders; notify customers on arrival.
• Handle special orders and outside purchases per procedure.

Kenntnisse

Strong communication

RSS Certification

Bilingual (Spanish a plus)

Jobbeschreibung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. Bilingual candidates are encouraged to apply and may take on shift management in the absence of store leadership.

Responsibilities include leading a team, managing customer service standards, processing orders, handling returns, and performing opening/closing duties with attention to security and accuracy.