Retail Service Lead: Customer Experience & Ops (Bilingual)

O'Reilly Auto Parts; Richfield (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock plan

401k plan

Medical insurance

Dental insurance

Vision insurance

FSA option

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes leading a team in delivering exceptional customer service, managing showroom service levels, and ensuring efficient processing of orders and returns.

Qualifications

• Strong communication skills.
• RSS Certification required.
• Automotive systems and repair knowledge beneficial.
• ASE Certification desirable.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure adherence to customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges, issue refunds with correct payment methods, and stage returned merchandise properly.
• Invoice merchandise before it leaves the store, including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks accordingly.
• Ensure team members clock in/out and follow the posted work schedule.
• Perform store opening/closing duties, day-end procedures, and secure money/deposits.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes leading a team in delivering exceptional customer service, managing showroom service levels, and ensuring efficient processing of orders and returns.