Retail Service Lead - Auto Parts, Bilingual

O'Reilly Automotive Stores, Inc.; Mount Washington (KY); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Starting Day One Medical, Dental, & V

Vision Insurance

401k with Employer Contributions

Stock Purchase Plan

Paid Time Off

Opportunities for Career Growth

Résumé du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may include shift management in the absence of leadership. Bilingual candidates are encouraged to apply and may contribute to multilingual customer support.

The position emphasizes strong customer service, operation efficiency, and adherence to company policies in daily store activities and transactions.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure adherence to customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub transfers, and DC add orders promptly and notify customers on shipment arrivals.
• Handle returns and exchanges efficiently and issue refunds using correct payment methods.

Connaissances

Strong communication

Bilingual

Description du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may include shift management in the absence of leadership. Bilingual candidates are encouraged to apply and may contribute to multilingual customer support.

The position emphasizes strong customer service, operation efficiency, and adherence to company policies in daily store activities and transactions.