Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Tyrone (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health/Wellbeing Programs

Job summary

A leading auto parts retailer is seeking a Retail Service Specialist to support store operations and enhance customer service. The role involves supervising team members, managing customer returns, and ensuring efficient store operations. Candidates should have strong communication skills and the ability to obtain RSS Certification, with automotive experience desired. The company offers competitive wages, 401k contributions, and career growth opportunities in a supportive environment.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification is essential.
• Retail sales experience preferred, especially in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Process customer returns and exchanges efficiently.

Skills

Strong communication skills

Fluency in multiple languages (Spanish is highly desired)

Education

Ability to obtain RSS Certification

ASE Certification

Tools

Automotive systems and repair knowledge

Job description

A leading auto parts retailer is seeking a Retail Service Specialist to support store operations and enhance customer service. The role involves supervising team members, managing customer returns, and ensuring efficient store operations. Candidates should have strong communication skills and the ability to obtain RSS Certification, with automotive experience desired. The company offers competitive wages, 401k contributions, and career growth opportunities in a supportive environment.