Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Selma (AL); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health Programs

Job summary

A leading auto parts retailer in Alabama seeks a Retail Service Specialist to support management in sales, customer service, and store operations. Responsibilities include supervising team members, ensuring customer satisfaction, and managing store activities. Ideal candidates will possess strong communication skills and retail experience. This role offers competitive wages, benefits, and growth opportunities within the company.

Qualifications

• Strong communication skills are essential.
• Retail sales experience, especially in auto parts, is preferred.
• Knowledge of automotive systems and repairs is desired.

Responsibilities

• Lead team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure efficient processing of phone orders and special requests.
• Handle customer returns and exchanges accurately.
• Perform store opening/closing duties and ensure security.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Education

Ability to obtain RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Alabama seeks a Retail Service Specialist to support management in sales, customer service, and store operations. Responsibilities include supervising team members, ensuring customer satisfaction, and managing store activities. Ideal candidates will possess strong communication skills and retail experience. This role offers competitive wages, benefits, and growth opportunities within the company.