Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Helotes (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

A leading auto parts retailer is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers, focusing on customer service, sales, and operations. Responsibilities include supervising staff, handling customer inquiries, and managing shift operations. The role encourages bilingual candidates, especially those fluent in Spanish. This position offers competitive wages, opportunity for career growth, and a robust total compensation package featuring medical benefits and a 401k plan.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service.
• Ensure customer service levels are supervised in the retail showroom.
• Process buy online/ship to store orders efficiently.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers, focusing on customer service, sales, and operations. Responsibilities include supervising staff, handling customer inquiries, and managing shift operations. The role encourages bilingual candidates, especially those fluent in Spanish. This position offers competitive wages, opportunity for career growth, and a robust total compensation package featuring medical benefits and a 401k plan.