Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Roanoke (VA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Company Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health Programs

Job summary

A leading auto parts retailer in Roanoke, VA, is seeking a Retail Service Specialist to support store operations, lead customer service efforts, and manage shifts. The ideal candidate will have strong communication skills, the ability to obtain RSS Certification, and ideally some retail sales experience in auto parts. The role includes ensuring customer satisfaction and proper handling of store operations. The company offers competitive wages and opportunities for career growth.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Retail sales experience, preferably in auto parts, is desired.
• Knowledge of automotive systems and repair is a plus.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of buy online/ship-to-store orders.
• Handle customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Fluency in multiple languages (Spanish highly desired)

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Roanoke, VA, is seeking a Retail Service Specialist to support store operations, lead customer service efforts, and manage shifts. The ideal candidate will have strong communication skills, the ability to obtain RSS Certification, and ideally some retail sales experience in auto parts. The role includes ensuring customer satisfaction and proper handling of store operations. The company offers competitive wages and opportunities for career growth.