Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Charlottesville (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

A well-known auto parts retailer in Virginia is looking for a Retail Service Specialist to assist the Store Manager and lead a team. Responsibilities include providing exceptional customer service, processing orders, and managing store operations. Ideal candidates should have strong communication skills, retail sales experience, and the ability to obtain required certifications. This position offers competitive wages, paid time off, and opportunities for career growth within a supportive environment.

Qualifications

• Strong communication skills required.
• Retail sales experience in auto parts preferred.
• Ability to obtain RSS Certification and ASE Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Process buy online/ship to store orders efficiently.
• Handle retail customer returns and exchanges effectively.
• Perform all store opening/closing duties as required.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

A well-known auto parts retailer in Virginia is looking for a Retail Service Specialist to assist the Store Manager and lead a team. Responsibilities include providing exceptional customer service, processing orders, and managing store operations. Ideal candidates should have strong communication skills, retail sales experience, and the ability to obtain required certifications. This position offers competitive wages, paid time off, and opportunities for career growth within a supportive environment.