Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Orange Beach (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is seeking a Retail Service Specialist in Orange Beach, Alabama. This position supports management by leading customer service efforts, supervising store operations, and managing shift responsibilities. Candidates should have strong communication skills and retail experience, with a preference for bilingual individuals. The role includes various duties such as ensuring excellent service and processing transactions. The company offers competitive wages and a comprehensive benefits package, reflecting its commitment to employee growth and well-being.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.

Responsibilities

• Support the Store Manager with sales and customer service.
• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure processing of online orders and customer returns.

Skills

Strong communication skills

Fluency in multiple languages

Retail sales experience

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer is seeking a Retail Service Specialist in Orange Beach, Alabama. This position supports management by leading customer service efforts, supervising store operations, and managing shift responsibilities. Candidates should have strong communication skills and retail experience, with a preference for bilingual individuals. The role includes various duties such as ensuring excellent service and processing transactions. The company offers competitive wages and a comprehensive benefits package, reflecting its commitment to employee growth and well-being.