Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Clanton (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is looking for a Retail Service Specialist in Clanton, Alabama. This role supports the Store Manager and assumes shift management duties. Responsibilities include leading customer service efforts, processing orders, and handling returns. The ideal candidate has strong communication skills, retail sales experience, and a desire for career growth within the company. Competitive wages and a comprehensive benefits package are offered along with opportunities for growth. Apply now to join a dynamic team.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.

Responsibilities

• Support Store Manager and Assistant Managers in sales and customer service.
• Lead store team in providing excellent customer service.
• Supervise retail showroom customer service levels.
• Process buy online/ship to store orders timely.
• Handle customer returns and exchanges efficiently.
• Perform store opening and closing duties.

Skills

Strong communication skills

Bilingual (Spanish is highly desired)

Job description

A leading auto parts retailer is looking for a Retail Service Specialist in Clanton, Alabama. This role supports the Store Manager and assumes shift management duties. Responsibilities include leading customer service efforts, processing orders, and handling returns. The ideal candidate has strong communication skills, retail sales experience, and a desire for career growth within the company. Competitive wages and a comprehensive benefits package are offered along with opportunities for growth. Apply now to join a dynamic team.