Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Farmington Hills (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A major auto parts retailer is looking for a Retail Service Specialist in Farmington Hills, Michigan. This role supports management in sales, customer service, and operations while leading store teams. Candidates should possess strong communication skills and are encouraged to pursue RSS certification. The company offers competitive wages, benefits, and career growth opportunities within a stable organization committed to employee advancement.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in retail showroom.
• Process buy online/ship to store orders promptly.
• Manage customer returns and exchanges efficiently.
• Perform store opening/closing duties.

Skills

Strong communication skills

Bilingual candidates (Spanish highly desired)

Job description

A major auto parts retailer is looking for a Retail Service Specialist in Farmington Hills, Michigan. This role supports management in sales, customer service, and operations while leading store teams. Candidates should possess strong communication skills and are encouraged to pursue RSS certification. The company offers competitive wages, benefits, and career growth opportunities within a stable organization committed to employee advancement.