Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Chester (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Medical, Dental, & Vision Insurance

401k with employer contributions

Tuition educational assistance programs

Job summary

A leading auto parts retailer is seeking a Retail Service Specialist in Chester, VA. This role involves supporting management, supervising team members to ensure customer satisfaction while performing essential store operations, and completing administrative duties. The ideal candidate should possess strong communication skills and a willingness to learn. The position offers competitive wages, health benefits, and opportunities for career growth within the company.

Qualifications

• Strong communication skills are essential for effective customer interactions.
• Retail sales experience in auto parts is desirable.
• Candidates must be able to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service and ensure adherence to company policies.
• Perform store opening and closing duties.
• Handle merchandise returns and ensure accurate invoicing.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish)

Job description

A leading auto parts retailer is seeking a Retail Service Specialist in Chester, VA. This role involves supporting management, supervising team members to ensure customer satisfaction while performing essential store operations, and completing administrative duties. The ideal candidate should possess strong communication skills and a willingness to learn. The position offers competitive wages, health benefits, and opportunities for career growth within the company.