Bilingual Retail Service Lead

O'Reilly Auto Parts; Covington (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

A leading auto parts retailer in Virginia is looking for a Retail Service Specialist to support store management, enhance customer service, and manage store operations. Responsibilities include leading team members, supervising customer service levels, and managing returns. Ideal candidates should have strong communication skills, experience in retail, and fluency in multiple languages is a plus. The position offers competitive wages, paid time off, and comprehensive benefits including medical and dental insurance.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.

Responsibilities

• Lead store team members in customer service.
• Supervise customer service levels.
• Ensure merchandise returns are processed efficiently.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Tools

ASE Certification

Job description

A leading auto parts retailer in Virginia is looking for a Retail Service Specialist to support store management, enhance customer service, and manage store operations. Responsibilities include leading team members, supervising customer service levels, and managing returns. Ideal candidates should have strong communication skills, experience in retail, and fluency in multiple languages is a plus. The position offers competitive wages, paid time off, and comprehensive benefits including medical and dental insurance.