Retail Service Lead - Auto Parts & Store Ops

O'Reilly Auto Parts; Andover (MN); Sur place; USD 16 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive wages

401k with employer contributions from

Medical, dental, and vision insurance

Résumé du poste

O'Reilly Auto Parts is hiring a Retail Service Specialist to support store management in sales, service, store appearance, and operations. The role involves shift management in the absence of leadership and requires strong communication, automotive knowledge, and a background in retail sales.

Responsibilities include leading by example in customer service, processing orders and transfers, handling returns, invoicing merchandise, and ensuring schedule adherence and security procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders, and contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using electronic outside purchase order ledger.
• Ensure returns and exchanges are processed quickly with correct refunds and proper staging.
• Invoicing of all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedule and proper clocking in/out according to policy.
• Perform all opening/closing duties, end-of-day procedures, deposits, and security checks.
• All other duties as assigned.

Connaissances

Strong communication

RSS Certification

Retail sales

Automotive knowledge

ASE Certification

Spanish language

Description du poste

O'Reilly Auto Parts is hiring a Retail Service Specialist to support store management in sales, service, store appearance, and operations. The role involves shift management in the absence of leadership and requires strong communication, automotive knowledge, and a background in retail sales.

Responsibilities include leading by example in customer service, processing orders and transfers, handling returns, invoicing merchandise, and ensuring schedule adherence and security procedures.