Retail Service Lead: Auto Parts & Customer Experience

O'Reilly Auto Parts; Jefferson (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers across sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership and requires ensuring service programs and policy adherence on the showroom floor.

Responsibilities include supervising customer service levels, processing orders and returns, invoicing merchandise, and handling daily opening/closing duties with a strong

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience is a plus, ideally in auto parts.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and execute customer service programs.
• Answer phones according to policy and manage daily in-store tasks.
• Process buy online/ship to store, transfers, and DC add orders; notify customers on shipment arrivals.
• Handle returns and exchanges, issue refunds, and stage returns properly.
• Ensure merchandise is invoiced before leaving the store and communicate tasks to the team.
• Oversee opening/closing duties, money handling, deposits, and security procedures.
• Perform other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers across sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership and requires ensuring service programs and policy adherence on the showroom floor.

Responsibilities include supervising customer service levels, processing orders and returns, invoicing merchandise, and handling daily opening/closing duties with a strong