Retail Service Lead for Auto Parts & Customer Care

O'Reilly Auto Parts; Camarillo (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role includes shift management in the absence of management and ensuring timely processing of orders and returns.

The position emphasizes strong communication, potential multilingual capability, and a robust compensation package with benefits and growth opportunities.

Qualifications

• Requires RSS Certification.
• ASE Certification desired.
• Retail sales experience preferred, auto parts background beneficial.
• Fluency in Spanish or multiple languages is highly desirable.

Responsibilities

• Lead customer service and sales efforts for both retail and professional customers.
• Oversee store appearance and operations and support store managers on shift coverage.
• Ensure timely processing of buy online/ship to store, transfers, and add orders.
• Handle returns, exchanges, and refunds with accuracy and courtesy.
• Communicate Zipline messages and delegate merchandising tasks to the team.
• Ensure adherence to posted schedules and proper clock-in/clock-out procedures.
• Perform opening/closing duties and secure deposits and building as required.

Skills

Strong communication

Multilingual (Spanish desirable)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role includes shift management in the absence of management and ensuring timely processing of orders and returns.

The position emphasizes strong communication, potential multilingual capability, and a robust compensation package with benefits and growth opportunities.