Retail Service Lead – Auto Parts & Customer Experience

O'Reilly Auto Parts; Jackson (TN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. This role also covers shift management in the absence of store leadership.

You will lead a team to deliver excellent service to retail and professional customers, supervise showroom service levels, process transfers and curb orders, and uphold store policies and procedures daily.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom, ensuring team execution of service programs.
• Ensure phone calls are answered per policy.
• Process buy online/ship to store, hub transfers, and DC add orders in a timely manner; contact customers on shipment arrivals as needed.
• Handle returns and exchanges efficiently; issue refunds using correct payment methods and stage refunded merchandise.
• Invoicing of all merchandise, including cores and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules; clocking in/out per policy.
• Perform opening/closing duties, day-end procedures, money handling, and bank deposits; secure building and alarms.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. This role also covers shift management in the absence of store leadership.

You will lead a team to deliver excellent service to retail and professional customers, supervise showroom service levels, process transfers and curb orders, and uphold store policies and procedures daily.