Retail Service Lead - Auto Parts & Career Growth

O'Reilly Auto Parts; Erie (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical/Dental/Vision Insurance

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role will assume shift management in the manager's absence and may require bilingual communication.

The position emphasizes strong communication, operational excellence, and delivering a top-notch shopping experience for retail and professional customers in a dynamic retail environment.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure team execution of service programs.
• Answer telephone per company policy and ensure timely processing of orders and transfers.
• Ensure efficient handling of returns, exchanges, and refunds with correct payment methods.
• Oversee invoicing of merchandise, core charges, and warranties before product leaves the store.
• Manage opening/closing duties and secure money, deposits, and the store premises.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role will assume shift management in the manager's absence and may require bilingual communication.

The position emphasizes strong communication, operational excellence, and delivering a top-notch shopping experience for retail and professional customers in a dynamic retail environment.