Retail Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Longview (WA); Presencial; USD 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Paid time off

401k with employer contributions

Starting day one medical, dental &

Vision Insurance

Tuition Educational Assistance

Career growth opportunities

Descripción de la vacante

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role includes shift management responsibilities in the absence of the Store Manager or Assistant Managers.

You will lead by example in delivering excellent service to both retail and professional customers, ensuring policy-compliant telephone handling, and accurate processing of orders, returns, and invoicing.

Formación

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed efficiently, refunds issued accurately, and merchandise processed or staged correctly.
• Ensure all merchandise is invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule and clock in/out per policy.
• Perform all store opening/closing duties, including day end procedures, securing money/deposits, bank deposits, and securing building.

Conocimientos

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish language skills

Descripción del empleo

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role includes shift management responsibilities in the absence of the Store Manager or Assistant Managers.

You will lead by example in delivering excellent service to both retail and professional customers, ensuring policy-compliant telephone handling, and accurate processing of orders, returns, and invoicing.