Retail Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Titusville (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock purchase plan

401k plan

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Titusville, FL is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of store leadership and encourages bilingual applicants.

The position emphasizes delivering excellent service to retail and professional customers, supervising service programs, and ensuring accurate processing of orders, returns, invoicing, and security procedures.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Automotive systems and repair knowledge beneficial.
• ASE Certification preferred.
• Fluency in Spanish or other languages is highly desirable.

Responsibilities

• Lead store team in superior customer service for retail and professional customers.
• Supervise showroom service levels and execute customer service programs.
• Ensure phone calls are answered per company policy.
• Process buy online/ship to store, transfers, and DC add orders.
• Handle special orders and outside purchases efficiently.
• Process returns and refunds accurately and stage returns correctly.
• Invoice all merchandise before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Monitor schedules; ensure clock-ins/outs comply with policy.
• Perform opening/closing duties, bank deposits, and security checks.
• All other duties as assigned.

Skills

Communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts in Titusville, FL is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of store leadership and encourages bilingual applicants.

The position emphasizes delivering excellent service to retail and professional customers, supervising service programs, and ensuring accurate processing of orders, returns, invoicing, and security procedures.