Retail Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Bluffdale (UT); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

401k with employer contributions

Health/dental/vision insurance

FSA option

Wellbeing programs

Tuition assistance

Career growth opportunities

Descripción de la vacante

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, and store operations. The role may assume shift management in the absence of supervisors.

Bilingual candidates are encouraged to apply and the team focuses on fast, friendly service across retail and professional customers. Responsibilities include leading store teammates, ensuring policy-compliant calls, managing BOPIS and transfers, and completing end-of-day

Formación

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure program execution.
• Manage phone calls and policy-abiding communications.
• Process BOPIS, ship-to-store, transfers, and DC add orders promptly.

Conocimientos

Strong communication

RSS Certification

Spanish languages

Descripción del empleo

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, and store operations. The role may assume shift management in the absence of supervisors.

Bilingual candidates are encouraged to apply and the team focuses on fast, friendly service across retail and professional customers. Responsibilities include leading store teammates, ensuring policy-compliant calls, managing BOPIS and transfers, and completing end-of-day