Retail Service Lead: Auto Parts & Customer Experience

O'Reilly Auto Parts; Brownsburg (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions at no

Medical, dental, and vision insurance

Tuition educational assistance

Opportunities for career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the manager's absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading a team to deliver excellent service to retail and professional customers, managing showroom service levels, handling POS and returns, and performing opening/closing tasks with security

Qualifications

• Strong communication skills required.
• Fluency in multiple languages (Spanish highly desired).
• RSS Certification required or to be obtained.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure adherence to programs and policies.
• Answer telephone according to company policy.

Skills

Strong communication skills

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the manager's absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading a team to deliver excellent service to retail and professional customers, managing showroom service levels, handling POS and returns, and performing opening/closing tasks with security