Retail Service Lead — Auto Parts, Shift Manager

O'Reilly Auto Parts; Milledgeville (GA); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with employer contributions

Medical, Dental, & Vision Insurance (F

Tuition assistance

Career growth opportunities

Descripción de la vacante

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership.

Key responsibilities include leading team members in delivering outstanding service, supervising showroom standards, handling store transfers and orders, processing returns, and ensuring accurate invoicing and compliance with company policies daily.

Formación

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure returns are processed accurately and refunds issued using correct payment methods.
• Ensure all merchandise including core charges and warranties are invoiced before product leaves the store.
• Perform opening/closing duties including day end procedures, money handling, deposits, and security checks.
• All other duties as assigned.

Conocimientos

Strong communication skills

RSS Certification

Educación

ASE Certification

Descripción del empleo

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership.

Key responsibilities include leading team members in delivering outstanding service, supervising showroom standards, handling store transfers and orders, processing returns, and ensuring accurate invoicing and compliance with company policies daily.