Shift Lead - Auto Parts Retail & Service

O'Reilly Auto Parts; Burien (WA); On-site; USD 29,797 - 37,884; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Burien, WA. This role will support the Store Manager and Assistant Managers in sales, customer service, and store operations, while also assuming shift management responsibilities as needed.

The ideal candidate will possess strong communication skills and the ability to lead a store team to deliver excellent customer service. O’Reilly offers competitive compensation, benefits, and opportunities for professional growth.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of buy online/ship to store orders.
• Handle special orders and outside purchases efficiently.
• Process customer returns and exchanges accurately.
• Perform all store opening/closing duties as required.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Burien, WA. This role will support the Store Manager and Assistant Managers in sales, customer service, and store operations, while also assuming shift management responsibilities as needed.

The ideal candidate will possess strong communication skills and the ability to lead a store team to deliver excellent customer service. O’Reilly offers competitive compensation, benefits, and opportunities for professional growth.