Retail Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Auburn (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in Auburn, WA, to support the Store Manager and Assistant Managers in sales, customer service, and store operations. The ideal candidate should possess strong communication skills and retail experience in the auto parts industry.

This role includes shift management responsibilities, ensuring customer satisfaction, and handling various store operations. O'Reilly Auto Parts provides competitive wages, benefits, and opportunities for career growth.

Qualifications

• Strong communication skills are essential for engaging with customers.
• Retail sales experience in auto parts is preferred.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timeliness in processing orders and customer contacts.
• Handle customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Retail sales experience, preferably in auto parts

Fluency in multiple languages (Spanish is highly desired)

Automotive systems and repair knowledge

Ability to obtain RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in Auburn, WA, to support the Store Manager and Assistant Managers in sales, customer service, and store operations. The ideal candidate should possess strong communication skills and retail experience in the auto parts industry.

This role includes shift management responsibilities, ensuring customer satisfaction, and handling various store operations. O'Reilly Auto Parts provides competitive wages, benefits, and opportunities for career growth.