Retail Service Lead — Customer Experience & Shifts

O'Reilly Auto Parts; Waverly (OH); Sur place; USD 15 000 - 23 000; Plein temps

Avantages offerts par ce poste

Competitive wages

401k with employer contributions start

Medical, Dental, & Vision Insurance

Tuition assistance

Résumé du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management responsibilities when managers are absent, with bilingual candidates encouraged to apply.

Responsibilities include leading the team for excellent service, managing showroom service levels, accurate refunds, timely order processing, and adherence to schedules and policies.

Qualifications

• Required: Strong communication skills.
• Required: Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Desired: Automotive systems and repair knowledge.
• Desire: Fluency in multiple languages (Spanish highly desired).
• Desire: ASE Certification

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and program execution.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.

Connaissances

Strong communication skills

RSS Certification

Formation

ASE Certification

Description du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management responsibilities when managers are absent, with bilingual candidates encouraged to apply.

Responsibilities include leading the team for excellent service, managing showroom service levels, accurate refunds, timely order processing, and adherence to schedules and policies.