Retail Service & Framing Specialist (BOPIS/Stocking)

Michaels; Chelmsford (MA); Sur place; USD 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

medical coverage

dental coverage

vision coverage

employee discounts

Résumé du poste

Michaels in Chelmsford, MA is seeking a Store Associate to deliver friendly customer service, help customers shop, locate products, and ring up purchases. You will engage shoppers in the Rewards program and Private Label Credit Card enrollments, and assist with BOPIS and Ship From Store processes to keep shelves stocked and well-merchandised.

This role requires standing for long periods, lifting, and working nights, weekends, and early mornings, with a strong emphasis on safety, SOP adherence,

Qualifications

• Retail and/or customer service experience preferred

Responsabilités

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Connaissances

Retail experience

Customer service

Description du poste

Michaels in Chelmsford, MA is seeking a Store Associate to deliver friendly customer service, help customers shop, locate products, and ring up purchases. You will engage shoppers in the Rewards program and Private Label Credit Card enrollments, and assist with BOPIS and Ship From Store processes to keep shelves stocked and well-merchandised.

This role requires standing for long periods, lifting, and working nights, weekends, and early mornings, with a strong emphasis on safety, SOP adherence,