Retail Stocker & Customer Experience Associate

Michaels; Chelmsford (MA); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Employee discounts

401(k) with employer match

Medical coverage

Zusammenfassung

Michaels in Chelmsford, MA is recruiting for a Store Associate to deliver friendly customer service, help customers shop our store, and ensure a fast checkout experience. You will assist with truck unload, stocking, planograms, and daily store recovery to keep shelves in stock and vibrant.

The role involves engaging customers, promoting Rewards and Private Label Credit Cards, participating in omni-channel processes, and adhering to SOPs while maintaining a safe, welcoming environment.

Qualifikationen

• Retail or customer service experience preferred.
• Ability to work in a fast-paced retail environment.
• Strong communication and problem-solving skills.

Aufgaben

• Assist customers in locating products and provide solutions.
• Provide fast, friendly checkout; handle cash accurately.
• Promote and enroll customers in Rewards program and Private Label Credit Cards.
• Educate customers on VOC survey.
• Support Omni channel processes including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram execution.
• Maintain store appearance and in-stock conditions; handle returns/go-backs.
• Support shrink and safety programs; follow SOPs and policies.

Kenntnisse

Customer service

Cash handling

Store operations

Retail experience

Jobbeschreibung

Michaels in Chelmsford, MA is recruiting for a Store Associate to deliver friendly customer service, help customers shop our store, and ensure a fast checkout experience. You will assist with truck unload, stocking, planograms, and daily store recovery to keep shelves in stock and vibrant.

The role involves engaging customers, promoting Rewards and Private Label Credit Cards, participating in omni-channel processes, and adhering to SOPs while maintaining a safe, welcoming environment.