Retail Service Associate - BOPIS, Framing & Rewards

Michaels Stores; Westwood (MA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

tuition assistance

adoption assistance

employee discounts

Job summary

Michaels Stores in Westwood, MA is hiring store team members to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will participate in truck unloads, stocking, and planogram duties while engaging customers in rewards programs and omnichannel processes.

The role requires standing, walking long hours, and the ability to operate in a climate-controlled public retail setting.

Qualifications

• Retail or customer service experience preferred.
• Must be at least sixteen years old.
• Ability to stand for long periods and move throughout the store.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sales support

Stocking

Job description

Michaels Stores in Westwood, MA is hiring store team members to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will participate in truck unloads, stocking, and planogram duties while engaging customers in rewards programs and omnichannel processes.

The role requires standing, walking long hours, and the ability to operate in a climate-controlled public retail setting.