Retail Security & Front Desk Lead

Theuniversityunion; Fernley (NV); On-site; USD 25,000 - 29,000; Full time

Job summary

Theuniversityunion is seeking a Retail Security Supervisor for our Fernley location to oversee security duties within a licensed retail facility. This role will serve as the primary reception point and collaborate with store operations to maintain a safe and secure environment for employees and customers.

The position requires de-escalation, incident response, First Aid readiness, and adherence to cannabis regulations and privacy standards.

Qualifications

• Must be at least 21 years of age.
• Background checks and pre-employment drug and alcohol screening.
• Must be eligible to work under Nevada cannabis regulations.
• Must maintain First Aid, CPR, and AED certification.
• Previous customer service, security, or safety-related experience preferred.

Responsibilities

• Serve as the primary reception point for customers, patients, and visitors with professional demeanor.
• Verify age by scanning valid identification and guide customers through initial purchasing steps.
• Enforce facility access rules and deny entry or request removal as required.
• De-escalate conflicts and respond to alarms, disturbances, injuries, and security incidents.
• Lead initial response to workplace injuries, provide First Aid and AED support, and assist with reporting.
• Document incident reports, witness statements, and security records.
• Coordinate with emergency services or law enforcement when escalation is needed.
• Protect company assets from theft, diversion, or other risks.
• Maintain confidentiality and comply with privacy and security requirements.
• Communicate security concerns and maintain coverage during shift transitions.

Skills

Customer service

De-escalation

Incident response

Regulatory compliance

Professional communication

Tools

Surveillance systems

Access-control software

Job description

Theuniversityunion is seeking a Retail Security Supervisor for our Fernley location to oversee security duties within a licensed retail facility. This role will serve as the primary reception point and collaborate with store operations to maintain a safe and secure environment for employees and customers.

The position requires de-escalation, incident response, First Aid readiness, and adherence to cannabis regulations and privacy standards.